|
|
 |
Frequently Asked Question:
- 1. Who are AlliedCars.co.uk?
2. What is our main service related to?
3. How do I book with AlliedCars.co.uk?
4. What areas of London do we cover?
5. Which airports around London do we cover?
6. What type of vehicles do we have?
7. How soon can I book?
8. What are the types of payment methods available?
9. What is your cancellation policy?
10. Is AlliedCars.co.uk a licensed company?
11. Do we operate a fixed price policy?
12. Do I need to pay in advance?
13. Can you meet me at anytime of the day?
14. What if my flight arrives early or is delayed? Will I be charged extra?
15. What happens if my flight is cancelled?
16. What happens if I miss my flight or it is cancelled?
17. Where do I meet up with my driver on arrival?
18. How to I locate my driver?
19. How do I know if my reservation is confirmed?
20. What if I need receipt?
21. Must I book online?
22. How safe are credit card details?
23. How safe are my personal details?
24. Does your company provide transfers to other airports than the ones mentioned?
- 25. Do I pay extra for Xmas and New Year days?
1. Who is AlliedCars.co.uk?
AlliedCars.co.uk is an Airport Transfer Specialist company who have been providing Airport Transfer Service since 1980. We have well over 10,000 satisfied clients who use us for all their transfers both when arriving into London and going back to the Airports.
^ Back to Top
2. What type of service do we provide?
We are open 24 hours, 7 days a week and we provide transfers from anywhere in London and the surrounding counties to any of London's 5 Major Airports - Heathrow, Gatwick, Stansted, Luton & London City Airport.
^ Back to Top
3. How easy is it to book with Allied Cars?
It should not take you more then a couple of minutes to complete booking with AlliedCars.co.uk. If you are more comfortable using the phone you can call us on +44 (0)207 639 9999 and we will be happy to take your details over the phone.
^ Back to Top
4. What areas do we cover?
We service the following post codes:
SE1 - Elephant & Castle,
SE2 - Abbey Wood,
SE3 - Kidbrooke,
SE4 - Brockley,
SE5 - Peckham,
SE6 - Catford,
SE7 - Charlton, SE8 - Deptford,
SE9 - Eltham,
SE10 - Greenwich,
SE11 - Kennington,
SE12 - Lee Green,
SE13 - Lewisham,
SE14 - New Cross,
SE15 - Peckham,
SE16 - Rotherhithe,
SE17 - Walworth,
SE18 - Plumstead,
SE19 - Gypsy Hill,
SE20 - Anerley
SE21 - Dulwich Village,
SE22 - East Dulwich,
SE23 - Forest Hill,
SE24 - Herne Hill,
SE25 - South Norwood,
SE26 - Sydenham,
SE27 - West Norwood,
SE28 - Thamesmead,
EC1 - Holborn
EC2 - Shoreditch,
E1 - White Chapel,
E14 - Poplar,
WC1 - Kings Cross,
SW1 - St. Jame's,
SW8 - Vauxhall,
SW9 - Stockwell,
SW11 - Battersea,
SW12 - Balham,
SW16 - Norbury
^ Back to Top
5. Which airports do we cover?
We cover all major airports around London, i.e.
Heathrow Airport Terminals 1,2,3
Heathrow Airport Terminals 4, 5
Gatwick Airport
- London City Airport
London Luton Airport
London Stanstead Airport
^ Back to Top
6. What type of Vehicles do we have?
We have a fleet ranging from standard Saloon (Sedan) cars to Estate (Station Wagons) and 7 Seaters (MPV's).
^ Back to Top
7. How early do I need to book?
Generally if booking on line you are advised to book 24 hours in advance. However you can call us up to 4 hours before you need the cab and we will happily accept your booking over the phone.
^ Back to Top
8. How can I pay for the service?
You can either pay while making the booking on line by Visa, Master card, American Express, Euro Card or any other credit or Debit card. Alternatively you can pay cash to the driver on arrival at your destination.
^ Back to Top
9. Can I cancel my booking?
You can cancel a booking 4 hours prior to the booked time. If you have paid in advance you will be issued a full refund. We do not deduct any administration charges.
^ Back to Top
10. Is Allied Cars is a licensed company?
Yes, we are a licensed by the PCO.
^ Back to Top
11. Do we operate a fixed price policy?
Yes the price quoted is the price you pay. You may however be charged extra if you have ordered the wrong vehicle type. I.e. you order a saloon and all your luggage does not fit into the boot. You would then be charged the difference of an estate car. Or if there is excessive waiting at the airport while picking you up.
^ Back to Top
12. Do I need to pay in advance?
No. You can pay the driver in cash when you reach your destination. Should you wish to pay in advance, you may do so online using your credit / debit card. We do not keep any of your card details; these are processed by Pay Pal who offers a secure service.
^ Back to Top
13. Can you meet me at anytime of the day?
Yes, we are open 24 hours a day, bank holidays as well as both Xmas & New Year days.
^ Back to Top
14. What if my flight arrives early or is delayed? Will I be charged extra?
Allied Cars continuously monitor flight arrival times and DO NOT send the driver into the terminal until your flight has landed. Should your flight landing time change our driver will come into the terminal accordingly to meet you.
^ Back to Top
15. What happens if my flight is cancelled?
If your flight is cancelled please call us and let our controller know and we will not send the driver.
^ Back to Top
16. What happens if I miss my flight or it is cancelled?
Again, like cancelled flights if you let us know on +44 (0) 207 639 9999 that you have missed your flight we will not send our driver to the airport.
^ Back to Top
17. Where do I meet up with my driver on arrival?
Once you have made your booking we will send you a confirmation e-mail confirming your booking and to let you know exactly where your driver will be waiting. In most terminals it is in front of the airport information desk.
^ Back to Top
18. How to I locate my driver?
Our driver will locate you through the phone numebr given to us or at the information desk meeting place, or call our control room on +44 (0) 207 639 9999.
^ Back to Top
19. How do I know if my reservation is confirmed?
Once booked you will receive an e-mail confirming your booking. You can also call our 24 hour control room and our controllers will be happy to let you know if your booking is confirmed.
^ Back to Top
20. What if I need receipt?
Our driver will issue you receipt or you can print out one when making payment online.
^ Back to Top
- 21. Must I book online?
If you are not happy to book online, please call our operators and your booking will be confirmed on phone immediately. There are no extra charges for booking by phone.
^ Back to Top
22. How safe are credit card details?
They are very safe because they are processed by paypal.
^ Back to Top
23. How safe are my personal details?
We do not share your personal details with other parties.
24. What about airport to airports?
You will need to speak to our control room on
+44 (0) 207 639 9999.
25. Do I pay extra for Xmas and New Year days?
Yes, we do charge extra for these two days. Please call our control room for more information, if you will be travelling on any of these days.
|
|
|
|
Heathrow T1-T3
